Correction Workflow

The correction workflow is how a manager flags a deviation from an SOP, gets the note in front of the employee, and confirms the employee has read and understood it.

Steps

• Manager selects an employee and a process/SOP.
• Manager writes a note (typed, spoken via the microphone, or generated by the AI note writer).
• App saves the correction and sends a Slack DM to the employee.
• Employee reads the note, reviews the linked process, and optionally adds feedback.
• Employee clicks "I've read and understand this".
• App logs the acknowledgement with a timestamp and any employee feedback.
• Dashboard shows corrections, status, repeat patterns, and employee feedback.

Priority

The priority field is corrections-only. Allowed values:

• low
• medium
• high

Recognition messages do not use this field.

State pattern

A correction reminder is created with status: pending. When the employee clicks the acknowledge button on the reminder page, the status flips to acknowledged and acknowledged_at is set to the current timestamp. Any text the employee entered in the optional feedback textarea is written to employee_feedback at the same time.

// Conceptual state transition
status: "pending" -> "acknowledged"
acknowledged_at: null -> <timestamp>
employee_feedback: null -> <string | null>

Dashboard signals

Once acknowledged, the reminder feeds:

• The correction count for the employee and for the process.
• The repeat indicator (corrections for the same employee + process, excluding the current one).
• The feedback indicator on the reminder list and on the employee timeline.